Contact/Help

NSW Head Office: 324a Military Road, Cremorne NSW 2090

Office Hours: MONDAY TO FRIDAY = 10 AM TO 4 PM

Phone: 1300 282 382 

SHIPPING EXPLAINED

FREE SHIPPING. Remember this is a free service we cannot take requests to post with your favourite courier company. We use what is the most affordable for us. If you still wanted us to use let's say TOLL you will need to pay for it. 

If the item you have selected is out of stock, we will notify you within 48 hours. At that point, you will have the option of placing the item on back order (we will let you know expected delay) or a full refund. If you require further assistance, please feel free to contact us at anytime.

WHICH DELIVERY SERVICES DO YOU USE?

In most cases pretty much every order is shipped from our Mosman Location, we work closely with our suppliers in order to have the product directly shipped to you from their warehouse of that means you will get the product faster. We use Fastways Express Premium and star track express. We can also ship orders via TOLL if needed (Extra charges apply)

HOW SOON WILL YOU SEND THE GOODS?

On Average, we require 2-3 business days handling time before they are shipped to ensure quality and we send you the correct item. Afterpay and Zippay orders require an additional 1 or two business days. So once you have ordered please be patient and you will receive your order as fast as possible. Once an order is shipped we have NO CONTROL over the transit times.

HOW SOON WILL I RECEIVE THE GOODS?

Processing orders require 2-3 business days on average. After that fastways are very quick Metro Cities is only 1-2 business days. Australia Post E-Parcel Standard Shipping is 4-5 business days. If you want lightning fast CONTACT US. 

WILL I HAVE TO PAY ANY OTHER COSTS?

Australian customers have no other costs to pay. International Customers may incur local customs, taxes or duties. Every country has different taxes, duties and customs fees, and it is the responsibility of the buyer to investigate your local import laws, and pay any local costs related to importing this item.

WHAT IF I AM NOT HOME?

If you are not home, Australia Post should leave a card in your letterbox, with instructions to pick up the parcel from your local post office. For couriers, they will leave a card with instructions to arrange re-delivery, or pick up from their depot.

WHAT IF THE GOODS DON’T ARRIVE WITHIN THE EXPECTED TIME?

Often the delivery has been attempted, and goods have been taken to the local post office or courier depot. Check your tracking number for your status. If they don’t have your parcel, call us, email us, and we will find out where it is. Please Note as you can understand once an order is shipped with tracking number that’s all we can control, if in-case you haven’t received your order in time CONTACT US and we will track it down and sort it out for you. Our Team’s job is to make sure every single customer is super happy with their purchases from us.
ORDERING
We accept a range of payment methods during the checkout process. You have the option of Paypal, Credit Card, Afterpay, Zippay and Bank deposit.  If you’d like to check on the status of your order, you can log into your account or contact us via our contact form or by phone, and we will be glad to assist you.